Privacy Policy

1. Introduction

QualitySure ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water testing and environmental analysis services.

We comply with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide our services effectively:

2.1 Personal Information

• Contact Information: Name, email address, phone number, physical address
• Business Information: Company name, registration details, VAT number
• Billing Information: Payment details, billing address, transaction history
• Service Information: Water sample details, testing requirements, project specifications

2.2 Technical Information

• Website Usage: IP address, browser type, device information, pages visited
• Cookies: We use cookies to enhance your browsing experience and analyze website traffic
• Analytics: Information about how you interact with our website and services

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide water testing and environmental analysis services
• To process your service requests and deliver test results
• To communicate with you about your samples, results, and service updates
• To send important notifications about service changes or maintenance
• To process payments and manage billing
• To comply with legal and regulatory requirements
• To improve our services and customer experience
• To conduct research and analysis for service enhancement
• To protect against fraud and ensure service security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• IT service providers and hosting companies
• Analytical service providers
• Courier and delivery services for sample collection

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to lawful requests from public authorities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers with encryption and firewalls
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data backup and recovery systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Service Records: Test results and service documentation are retained for 7 years as required by industry regulations
• Financial Records: Billing and payment information is retained for 5 years as required by tax laws
• Client Communications: Correspondence and service requests are retained for 3 years
• Website Analytics: Anonymous usage data is retained for 2 years

After the retention period, we securely delete or anonymize your information.

7. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Right to Access: You can request access to the personal information we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information, subject to legal requirements
• Right to Object: You can object to the processing of your personal information
• Right to Restrict Processing: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and security
• Analytical Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Last Updated: 13 November 2025

12. Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with us using the contact information above. You also have the right to lodge a complaint with the Information Regulator in South Africa.

Information Regulator of South Africa
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: inforeg@justice.gov.za